This policy explains how we handle refunds, returns, replacements and shipping for the GameXPro store and donations. Our goal is simple: if something goes wrong with an order, we’ll work with you to make it right.
Physical merchandise
Our merch (shirts and other items) is produced and shipped through third-party print and fulfilment partners. The only personal information we keep is your name and the shipping details needed to send your order, and we delete those details within 90 days of your order being completed.
If something goes wrong
If your order has a problem — it wasn’t shipped, it arrived damaged or defective, or you received the wrong item — please contact us with your order details and, where possible, a photo. We’ll work directly with you and our fulfilment partner to make it right, typically by reshipping or replacing the item. We want you to end up with the product you ordered.
About cash refunds
Because our merch is made and shipped through third-party partners, we generally resolve problems with a replacement or reshipment rather than a cash refund. We don’t offer refunds for reasons like ordering the wrong size or simply changing your mind, so please check details before you order. If you’re unsure about sizing or an item, ask us first — we’re happy to help.
Digital products
All digital products are final. Once a digital item has been delivered or made available to you, it is non-refundable, to the fullest extent permitted by law.
Donations
Donations are voluntary and non-refundable. They support the community — our servers, features and events — and are not a purchase. There are no donation refunds. Donations are never pay-to-win and don’t buy any product, service or gameplay advantage.
How to request help
Reach out through our contact page or in our community Discord as soon as you notice an issue — ideally within 14 days of receiving your order (or of the expected delivery date if it never arrived). Include your order information so we can help quickly. The sooner you tell us, the easier it is to sort out with our supplier.
Shipping
Orders are fulfilled and shipped by our third-party partners, so delivery times depend on the item and your location. If your order is significantly delayed or hasn’t arrived, contact us and we’ll chase it down with the supplier.
Contact us
Need help with an order? Contact us or message us in Discord — a real person from the community will help you out.